Softphone Integration

Whether you own a small business or a larger one, improving your customer relations and reducing the time spent fumbling through your software looking for customer records should be top priority. In business, time is money. The developers at DYL understand this concept and have designed a complete integration system with the ability to instantly transfer caller records between your existing software and your DYL phone system. Your company will enjoy a more streamlined and efficient business infrastructure while maintaining vital customer relationships.

Let's discuss some of the benefits you can expect to see when using DYL integration for better business management.

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Benefits of Using DYL Integration

Have you ever considered how much time and money your business wastes fumbling through your business software finding necessary customer records? DYL can now automatically populate your callers customer records before ever speaking to a rep. In addition to freeing up vital time to boost revenue, here are some of the key benefits you can expect when partnering with DYL:

  • Efficiency: Our “screen pop” feature will automatically populate your callers existing customer record, disposing of the need to spend crucial time searching for their account. This feature alone will save your customer service reps dozens of hours of being mired down by busy work.
  • Priorities: Doing away with these needless distractions will save dozens of hours per week; time that could be used to build your business.
  • Improved Customer Relations: Having your customer records in front of you, with the ability to recall account details and address a client by name will add a personalized touch that will ensure customer retention.
  • Improved Morale: Better tools mean increased productivity, motivation and improved employee morale.

Top Services for Softphone Users

We offer a complete suite of features as part of our DYL Business Phone Service. Here are our most popular features:

  • Screen Pop- Automatically load your callers customer records, freeing you to personally greet the caller and quickly navigate any concerns.
  • Unlimited Call Recording- Each phone plan we offer includes unlimited call recording and tracking.
  • Note Option- This feature allows customers to post a note to a lead manager, which will automatically populate in the client's record. No more missed messages or crossed wires.
  • Virtual Office- This real time switch board will increase visibility on all active calls within the company. Drop and drag transfer will ease heavy load capacity and redirect calls to their proper destinations.
  • Text Messaging- This built in text messaging feature gives reps the ability to send texts, photos or PDF directly from a desktop using your business phone number. The options are endless!

And the list goes on and on! Once you've tried DYL, you'll never look back. Call our sales specialists today at 855.357.9249.

Order Your DYL Business Phone Service Today!

Seamlessly merge your existing softphone software with DYL's business VOIP with VoiceConnect technology. Streamline and simplify while simultaneously increasing your revenue and public image. Access customer files and work anywhere there is an internet connection; no need to be chained to your office. If more freedom with higher revenue and customer retention is your goal, call today at 855.357.9249 for more information from our dedicated sales specialists or click here to schedule a demo.